Customer Testimonials

Google logo
Google May 18, 2025

DealerRater logo
DealerRater May 17, 2025

Lou Fusz CJDR has always been great when it comes to servicing my Grand Cherokee. It's never been a hassle to get an appointment, and they get me in and out quickly for most routine services.

Read at DealerRater

Google logo
Google May 15, 2025

5-Star Experience. The O’Fallon Lou Fusz Jeep team made buying a new Jeep a totally fantastic experience. My salesman Keith H. was personable, knowledgeable, and a real Gentleman. Would come back for Jeep #6!

Google logo
Google Apr 30, 2025

Dylan was amazing. They did an amazing job on my jeep I will be back.

Google logo
Google Apr 22, 2025

Google logo
Google Apr 20, 2025

DealerRater logo
DealerRater Apr 19, 2025

Routine maintenance and service performed in a timely manner. Service Department staff is courteous and efficient.

Read at DealerRater

Google logo
Google Apr 17, 2025

Promptly greeted and services performed timely. Waiting area was comfortable.

Google logo
Google Apr 11, 2025

Great place to do business with!!!

Google logo
Google Apr 11, 2025

Paid great attention to detail. Communication was excellent!

Google logo
Google Apr 10, 2025

Curt and staff were courteous and helpful. Even after calling with a problem Amy was worried for my safety coming back. Everyone was so good to me. I have been coming to this location for years and will continue to do so.

Google logo
Google Apr 9, 2025

Pleasant Staff

Google logo
Google Apr 7, 2025

We had a really great experience here! Especially with Chris H in sales. He kept me informed on their inventory but wasn't pushy at all. I loved the videos he sent showing highlights of the Wrangler we were looking at. We would highly recommend this dealership, make sure to ask for Chris!

Google logo
Google Apr 4, 2025

Amazing customer care service.Special mention to Amy who kept me updated on the progress of my vehicle diagnostics and when it was taking longer than expected,gave me a rental car home.In just under 2 hours,I received a call that the car had been fixed.Been driving it around and so happy with the work that was put in by the mechanic!

Google logo
Google Mar 31, 2025

Great service from beginning to end. Ken got me in on short notice. Write up was quick and easy. Steve checked out my Jeep and let me know about some things to keep an eye on. Take all my vehicles there.

DealerRater logo
DealerRater Mar 31, 2025

Hometown dealership with great inventory. Staff had strong product knowledge and made for a great buying experience.

Read at DealerRater

Google logo
Google Mar 30, 2025

Google logo
Google Mar 29, 2025

Google logo
Google Mar 21, 2025

They Take VERY GOOD of my FAMILY!

DealerRater logo
DealerRater Mar 21, 2025

Great atmosphere very friendly and timely great salesman and the service department efficient and nice

Read at DealerRater

Google logo
Google Mar 19, 2025

Chris Hudnut is a great example of an employee and a human being. He'll answer emails at 10pm at night and if he says he'll do something, he does it ASAP. I've had a consistently good experience dealing with him since I've got my vehicle there.

Google logo
Google Mar 17, 2025

This past weekend my wife and I purchased our first vehicle from the Lou Fusz family of dealers. We worked with Robert Langro (Rob) and we had a phenomenal experience! Not only did Rob make sure that our car buying experience was streamlined by getting all the necessary paperwork done up front, but I really appreciate how he handled the sale as well. Not pushy and no gimmicks when it came to the prices seen on the site. Working with Rob was a pleasure and also working with Bryan in the finance department was great as well. Something I really ... Read More

Google logo
Google Mar 14, 2025

Google logo
Google Mar 14, 2025

Lisa is kick ass! Above excellent customer service. I couldn't have asked for a better person to assist getting my car into the dealership's service department. Thank you so much.

DealerRater logo
DealerRater Mar 13, 2025

My first visit to this dealership was for maintenance on my newly acquired Ram 1500. The experience was smooth and hassle free. Pleasant environment and personnel. The issue was resolved efficiently and exceeded expectations. I am looking forward to the next few years of service for my vehicle here. Thank you!

Read at DealerRater

Google logo
Google Mar 12, 2025

Super respectful and pressure-free service advisor (Amy). Very convenient local shuttle service for getting me to/from home while vehicle was being serviced. Everything was explained well. Felt they had integrity - something not always found at a dealer-based service department (this is usually only found in family-owned local garages).

Google logo
Google Mar 10, 2025

Excellent service and fair pricing. My family has been a customer of Lou Fusz since before I was born for good reason. They have the cars/trucks and knowledgeable salespeople.

Google logo
Google Mar 6, 2025

Google logo
Google Mar 6, 2025

Got the deal we wanted, Travis was easy to work with.

DealerRater logo
DealerRater Mar 5, 2025

This dealership is always a pleasure to work with. I do love the customer service that they provide. I am able to use their free wifi, snack and watch TV comfortably in their nice waiting room. Sometimes I hate that they get done with my vehicle so fast as I love the peace and quiet it provides. 😆

Read at DealerRater

Google logo
Google Mar 1, 2025

Staff were not pushy and extremely helpful. Prices were the best of any of the other dealerships. The whole process of purchasing a vehicle here was straightforward, quick and simple. Lou Fusz will be getting all of my business going forward

Google logo
Google Feb 25, 2025

I’ve always been treated well at this dealership. I highly recommend purchasing your next vehicle here.

Google logo
Google Feb 8, 2025

Excellent team great communication very detailed Excellence is hard to find and we have found it! Thank you!

Google logo
Google Feb 8, 2025

Aziz was big help and really went above and beyond and made me feel confident in my truck

Google logo
Google Feb 5, 2025

Outstanding experience! Evan Crader lived up to the referral he received from the McDaris family. When we decide to buy, he’s our guy.

Google logo
Google Feb 3, 2025

The whole process went smoothly. No pressure. No surprises.

Google logo
Google Jan 31, 2025

Had a great experience here buying my Jeep Rubicon. They were very fair with my trade in value. All around nice job. Thank you

Google logo
Google Jan 31, 2025

have been bringing in my ‘22 Laramie for service. Dealt with Amy most of the time. Always professional goes above and beyond to make sure my Truck service needs are met

Google logo
Google Jan 30, 2025

Lou Fusz Jeep is amazing! Rob Langro was so great to work with. Also Robert made sure we were comfortable with our financing. Mike Gerber was instrumental in making sure I got a great deal as well. Love all the guys at Lou Fusz Jeep!!!

Google logo
Google Jan 28, 2025

We had a wonderful experience working with Chris Robinson in the purchase of our new Jeep Wrangler!! He was very welcoming, knowledgeable, and honest throughout the buying process. We spent 10 hours going to 5 other dealerships and I wish we would have started at Lou Fusz! It was the best car buying experience of our life! We will not purchase our vehicles anywhere else from now on! Thank you again Chris, for making our car buying experience perfect!

Google logo
Google Jan 26, 2025

Google logo
Google Jan 25, 2025

Very friendly, knowledgeable, and helpful staff. Just good people eager to help.

DealerRater logo
DealerRater Jan 15, 2025

Jim in the service department was extremely communicative and helped us work with our extended warranty company to get our transmission replaced when there was a critical issue that fell under the extended warranty. We didn’t have to do a thing.

Read at DealerRater

DealerRater logo
DealerRater Jan 9, 2025

Excellent response time on repairing of my vehicle. Professional service writers and technicians. Always concerned about safety issues and your vehicle

Read at DealerRater

Google logo
Google Jan 3, 2025

Google logo
Google Dec 23, 2024

I’m always happy with my service

DealerRater logo
DealerRater Dec 21, 2024

The service was great! Very quick and Heather was so helpful! Would recommend to anyone.

Read at DealerRater

DealerRater logo
DealerRater Dec 19, 2024

Professional, prompt, compassionate, willing to answer all questions and completed service in a timely manner with exceptional kindness.

Read at DealerRater

Google logo
Google Dec 13, 2024

DealerRater logo
DealerRater Dec 10, 2024

Not only got the service done in a timely manner, but also got information on needed future pricing.

Read at DealerRater

DealerRater logo
DealerRater Nov 25, 2024

Great service all the way through the process. They fixed the issue with my Jeep.

Read at DealerRater

DealerRater logo
DealerRater Nov 21, 2024

Good ,could be better,please pay attention to detail, would like to here exactly what the mechanics did to fix the problem.

Read at DealerRater

DealerRater logo
DealerRater Nov 21, 2024

Their website is friendly to make appointments. They have been always very respectful with my time and stick their schedules. They offer car washes as well.

Read at DealerRater

DealerRater logo
DealerRater Nov 13, 2024

I appreciate the staff at the service desk. They are cordial and efficient. Getting through to service is sometimes challenging.

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2024

This dealership offers good service and because of this one has to wait to get an appointment. I find this frustrating when a problem pops up in my new vehicle and I can’t get in for them to see my Jeep.

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2024

i always receive great service. The advisors follow up after every visit. Nice waiting area.

Read at DealerRater

DealerRater logo
DealerRater Oct 24, 2024

Excellent service! Friendly and polite staff. Shuttle service is offered which is awesome. They communicate with you during service so you know what is happening.

Read at DealerRater

Google logo
Google Oct 20, 2024

I got my car today from Lou Fusz. We started our visit with Evan Crader. He got us into the car we requested to test drive very quickly and was able to answer a few quick questions. When we got back, Evan had had to leave unexpectedly, but Jim (didn't get his last name) was already waiting for us and helped us to work out a deal. When we were ready to do the paper work, Chris Hudnut, helped get my credit information run quickly. We were passed off to Craig (didn't get his last name either) to ... Read More

Google logo
Google Oct 15, 2024

Rob Langro helped me purchase a new vehicle this weekend and he was excellent to work with. He was helpful, responsive, and made the process easy. I would work with him again in the future.

DealerRater logo
DealerRater Oct 9, 2024

I was waited on in a timely manner and wait time was very reasonable everyone was very friendly.

Read at DealerRater

Google logo
Google Oct 8, 2024

DealerRater logo
DealerRater Oct 6, 2024

As usual, my service appointment went smoothly, quickly and professionally! Your service writers are always courteous and friendly, the waiting room is comfortable, and the work is done right. Kudos to your service team!

Read at DealerRater

Google logo
Google Oct 1, 2024

Keith and Brian were excellent helping us out with our pre owned purchase. Thank you for the terrific customer service!

Google logo
Google Sep 28, 2024

Had a great experience buying a car from Chris Robinson! Super nice, personable and understanding. Got me in a new Jeep Cherokee! I highly recommend him to anyone and will be returning when we need another car!

DealerRater logo
DealerRater Sep 27, 2024

All good! Prompt attention from service agents and the service time was excellent. No issues.

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2024

The Service team is great to work with and provided excellent customer service. they were able to work in an additional maintenance item with an oil change appointment saved me a second appointment.

Read at DealerRater

Google logo
Google Sep 19, 2024

Excellent & Professional 👌🏻

DealerRater logo
DealerRater Sep 17, 2024

Great service, they took care of me and also worked in an oil change. Like at the service desk was especially helpful and knowledgeable.

Read at DealerRater

Google logo
Google Sep 17, 2024

Google logo
Google Sep 13, 2024

Parking lot is busy due to construction

DealerRater logo
DealerRater Sep 11, 2024

I wish they had drop in oil change service. Their oil changes take a lot of time.

Read at DealerRater

Google logo
Google Sep 6, 2024

Google logo
Google Sep 2, 2024

Google logo
Google Aug 29, 2024

Got a great deal, Keith was awesome. No games, everything was easy and we did most of the deal over text and email so our visit was quick with no surprises. I would 100% get another vehicle from these people in the future. Also the financial guy was super cool. It felt more like a fun night out instead of the normal BS of buying a car. Thanks guys.

DealerRater logo
DealerRater Aug 21, 2024

A great group of people, from sales to service. All the people I met exceeded expectations. Knowledgeable and friendly.

Read at DealerRater

Google logo
Google Aug 20, 2024

DealerRater logo
DealerRater Aug 16, 2024

I love this place my man keith Hamilton is a great salesman he treats you with respect and is very knowledgeable. Great service department

Read at DealerRater

DealerRater logo
DealerRater Aug 5, 2024

Service department is fabulous. Immediate attention, no waiting to get checked in. Explains things needed and takes care of maintenance as promised. I had a nightmare at another Jeep dealership. I’m willing to travel a bit farther for good service.

Read at DealerRater

Google logo
Google Aug 3, 2024

Bought a 2022 Chrysler Pacific and we are very happy with the experience. The tire repair kit was missing and our salesman Keith took care of the issue 👍 so overall I would not hesitate to deal with them again 👍 good job and thanks for your service 👍

Google logo
Google Jul 30, 2024

Years ago I had a not so great experience at this location and told myself I'd never go back. Fast forward to 6 years later this dealership had a Jeep that I really wanted so I went ahead and stopped in to see it and I'm glad I did. This time was nothing like it was years ago and the whole buying process with Evan was fantastic.

Google logo
Google Jul 29, 2024

Dachary Wilson greeted us upon walking into Lou Fusz! Very professional, knowledgeable and friendly, best car buying experience after buying 14 new cars in 32 yrs. We hope he goes far in the company and you keep him as a valuable employee! Jim and Christy

Google logo
Google Jul 29, 2024

Google logo
Google Jul 29, 2024

My salesman was Courteous and helped me with everything I needed, Travis was his name.

Google logo
Google Jul 28, 2024

My salesman Evan Crader was awesome to work with. He's very knowledge about my new Jeep Compass! I enjoyed spending time with him yesterday. Keep up the great work! Thank you again!

DealerRater logo
DealerRater Jul 27, 2024

Customer service advisors are friendly and informed. They handle your case from setting the appointment to your final checkout. They keep you informed by text as to your car and where it is in the process.

Read at DealerRater

Google logo
Google Jul 27, 2024

Travis did an awesome job with the approval process. He also showed me how to work the different technologies in the vehicles and also gave me a ride to a dealership, so I really appreciate that and honestly, they have the best interest rates in town.. Thanks

Google logo
Google Jul 25, 2024

Our Salesperson, Travis Blevins is amazzzzzzing and handled everything according to what he determined was best for our auto needs!!! He was suuuuuper patient and respected us equally and our requirements for a great vehicle!!!! Sincerely, Suzie and Mike Jones (The Eklektechs)

Google logo
Google Jul 23, 2024

Purchased a new Chrysler Pacifica this past weekend from Lou Fusz. Execution, experience and knowledge was unmatched. Chris Hudnut was a pleasure to work with.

Google logo
Google Jul 19, 2024

Thank you Dachary and all the staff at Lou Fusz for an easy and professional buying experience! You cared enough to ask questions and match me with the perfect Jeep!

Google logo
Google Jul 18, 2024

I have bought several vehicles over the years and my experience at Lou Fusz was the best ever. Keith and Craig were wonderful. Thank you.

DealerRater logo
DealerRater Jul 16, 2024

Christpher Robinson handled our purchase and trade with efficiency and professionalism. He also took the time to program several features, linking our phones and explaining the features we would need.

Read at DealerRater

Google logo
Google Jul 15, 2024

Dachary was very helpful and knowledgeable!

Google logo
Google Jul 15, 2024

Dachary Wilson did a great job on getting us our new vehicle. There was a wide selection of inventory to choose from. Highly recommend shopping at this dealership. This is our 2nd car we bought from them.

Google logo
Google Jul 15, 2024

You have to buy your next Jeep from Lou Fusz and make sure you use Keith Hamilton as your salesman. Out of all the new cars we have purchased, this process was the best experience yet. Went there just looking at the Wrangler and kicking tires, but Keith’s relaxed, non-pressure presentation easily led to our purchasing the new Jeep. If you are sick of car salesmen who start their pressure sales pitch with the first sentence out of their mouth, go see Keith Hamilton at Lou Fusz.

Google logo
Google Jul 12, 2024

I would like to express my appreciation to Robert in Finance. We recently purchased a used Jeep from a private party who offered a transferrable extended warranty as part of the transaction. I made multiple phone calls to an overseas call center in an attempt to understand the transfer process. After I finally understood the process, I was advised the time to transfer the warranty could take up to 45 business days! I then called Robert who advised me that he had a busy day with customer appointments. But he promised me he would figure it out before he left for ... Read More

Google logo
Google Jul 11, 2024

Evan and his colleagues were absolutely wonderful and made the car purchase a delightful experience. They were honest, fair and professional, making this by far our best experience ever buying a car.

Google logo
Google Jul 10, 2024

Best experience I ever had with A dealership Amy and the service department were outstanding. I have used them three times and have been blown away by their professionalism and courtesy. I would drive two hours for Such service I cannot Recommend them enough from service sales and parts. They all give 100%. I’m sure you won’t be disappointed.

Google logo
Google Jul 10, 2024

We had a good experience with Lou Fusz Dodge Jeep dealership. We were in and out as far as the actual purchase of our new Grand Cherokee. Keith Hamilton was our salesman and did a great job explaining and showing us everything we needed to know He would be our choice if we had to do it again

Google logo
Google Jul 10, 2024

Robert Langro was great to work with on our purchase of a new Jeep Compas Trailhawk. He made the buying process smooth and was very helpful with any questions we had. Craig & Sandy

Google logo
Google Jul 8, 2024

Our experience was top notch. Our salesman, Chris Robinson, was incredible. He was extremely patient, knowledgeable answering all our questions, helpful in making the right decision for us, and with his incredible social skills he made the entire experience painless.


Leave Us A Review